Following the release of my video on Microsoft Business Applications – Concepts explained, a few people asked if I could share the diagrams I used in the video. Here it is 😉. Microsoft Business Applications are a set of business management Applications that help organization be more efficient, streamline processes and make better decision using …
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The project discovery is that initial phase of the project where we identify and define the goals, scope, requirements and risks before we start with the project implementation. Here are 5 key benefits that you get out of the project discovery. Reduce risks and assumptions The Project Discovery helps to identify potential risks and issues …
In this video I go through the concepts behind some of the most popular Microsoft Business Applications like Dynamics 365, Power BI or Power Apps, covering the latest Microsoft updates from 2023. You will get an overview of the different category of Business Applications and where they fit in the Microsoft ecosystem. I also explain …
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Are you thinking about launching a new IT initiative? And you are interested in Microsoft Business Applications and some great solutions like Dynamics 365 or the Power Platform to solve some of your business problems. Then you might be asking yourself the best way to start the project? How do you align on the project …
This is an updated version of the Dynamics 365 Customer Voice – conceptual diagram with the addition of Dynamics 365 Marketing. The diagram also includes a brief description of the key components. Thank you Guro Faller for your suggestion to add Dynamics 365 Marketing into the mix. Please refer to my original article about Dynamics …
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Get fancy with your Model Driven Power Apps forms using PCF controls. What are PCF Controls “Power Apps component framework (or PCF) empowers professional developers and app makers to create code components for model-driven and canvas apps. These code components can be used to enhance the user experience for users working with data on forms, …
No need to build a custom control to add a bit more flavour to the case views in Dynamics 365 Customer Service. As from Jul 31 2022, you can turn on the Modernised Case grid in Dynamics 365 Customer Service. What is it The modernized case grid enhances the experience of agents managing cases. The …
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Did you think the only way to interact with external stakeholders is via a Portal? Let me show you another way. With Dynamics 365 Customer Voice you can send surveys and capture key information from external or internal respondents in just a few minutes. Dynamics 365 Customer Voice is the survey tool that ships with …
With the growing popularity of Power Apps, and “Custom Pages (within Model Driven Apps)” we now, more than ever before, have the opportunity to design and build any custom UI we want. For me, coming from a traditional Dynamics CRM background where we mainly had the “Model Driven App” UI to play with, this is …
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In this episode of the XrmToolCast, I am having the pleasure to talk to Daryl and Scott about some of my cheat sheets.