When do you know that you have enough details in your Story to start the Dev work? Do we really need all the little details defined before we start the build? The Definition of Ready helps to answer those 2 questions. Having an idea of a definition of ready can help everyone on the team …
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This article is the 3rd of the series on Azure DevOps Boards for Dynamics 365 or the Power Platform and covers my approach to requirements life cycle in Azure DevOps Boards. If you have missed my previous articles about Azure DevOps Boards for Dynamics 365 or the Power Platform, you can take a look at …
In Power Apps Model Driven Apps, VIEWS are used to show rows for a specific table. A view is defined by the following: The columns (attributes) to display The width of the columns How the rows are sorted by default Which filters are applied to determine which rows appear in the list by default Below …
Read more “Power Apps – Model Drive Apps – Views Cheatsheet”
In this article I am elaborating on how to use Azure DevOps Boards to capture requirements and build out your Product Backlog. This article is a continuation of my series of articles about how I use Azure DevOps Boards to structure, capture and manage requirements. Before starting to capture your requirements, I recommend you take …
Sydney – July 2016 I’ve just entered one of the office towers in the city. I am meeting with my new client’s Product Owner and the Lead Business Analyst to discuss requirements that they have envisioned for their Dynamics 365 implementation. Katie, the Product Owner, greets me at the reception and walks me to our …
A few months ago, I started working for a new client on a large Dynamics 365 implementation. As with every new project, the first few days I spent reviewing the existing documentation and talking with various project stakeholders to get familiar with the project context and understand the client needs, challenges, solution landscape and key …
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With Dynamics 365 Universal Resource Scheduling (URS) you can enable scheduling for any entity in Dynamics 365 Sales, Field Service, Customer Service, and Marketing, including custom entities. URS comes when you install Dynamics 365 Field Service or Customer Service. With Dynamics 365 Field Service, you can schedule technicians on work orders. With Dynamics 365 Customer …
Read more “Dynamics 365 Universal Resource Scheduling – Basic Concepts”
In this podcast Microsoft MVPs Hamish Shield and Dani Kahil dive into the concept of ‘requirement curveballs’, sharing their experience in challenging projects with complex , misunderstood or ambiguous requirements. They talk about how to get everyone on a project to that sweet spot, where there is a shared understanding of the requirements.
Dynamics 365 Customer Service helps you serve your customers with the right tools to resolve cases faster and increase customer satisfaction. Dynamics 365 Customer Service helps manage caseloads, generate service-related activities, and proactively help agents find the best resolution to a customer’s problem. Dynamics 365 Customer Service also provides complete case management solutions to improve …
Read more “Dynamics 365 Customer Service – Conceptual Diagram”
When a senior manager of the company you work for pulls you aside to explicitly emphasize how important it is to build a relationship with a specific client, you know to take it seriously. I had just started on a new project to implement Dynamics 365 for an organization. The Product Owner had never implemented …
Read more “Stakeholder Mapping for your Dynamics 365 or Power Platform project”