A few months ago, I a wrote an article about “Design Thinking and the Power Platform – start of the journey”. Since then, I have learned and experimented with specific “Design Thinking” concepts. This article is about sharing myexperience on the techniques I find most suited for Dynamics 365 and Power Platform projects. However, before …
In my previous video about Buy In I shared with you an experience I had, where I was trying to get Buy In from my stakeholders, but I was getting nowhere. People couldn’t connect to the solution I was presenting to them. Then I used 4 specific techniques to bring back my audience and effectively …
Microsoft released the Power Platform & Dynamics 365 K-12 Industry Accelerator in June 2020. K–12, from kindergarten to 12th grade, is an American expression that indicates the range of years of supported primary and secondary education. Blog post on the official launch of the K-12 Accelerator by Microsoft. https://cloudblogs.microsoft.com/dynamics365/it/2020/06/19/dynamics-365-education-accelerator-update-supports-k-12-application-development/ The Industry Accelerators are solutions that …
In my previous video about Buy In I shared with you an experience I had, where I was trying to get Buy In from my stakeholders, but I was getting nowhere. People couldn’t connect to the solution I was presenting to them. Then I used 4 specific techniques to bring back my audience and effectively …
Read more “Getting Buy In of your Dynamics 365 & Power Platform Solution Ideas – Using Stories”
You can present fantastic solutions to meet your client’s requirements. Solutions that could even solve many additional problems for them. But if you don’t get buy in for those solutions, they actually don’t matter. “When you explain your idea and hit them with data, you can move their heads, but are you moving their hearts? …
Read more “Getting Buy In of your Dynamics 365 & Power Platform Solution Ideas”
Link to the interactive and editable diagram below: In my next article, I will be sharing more details about how to tweak Customer Service Insights: Entity and fields mapping, including attention points if you need to change your mappings. (Ex: You can’t directly map lookup fields from your Dynamics 365 Entities. You need to have …
Read more “Dynamics 365 Customer Service Insights – Conceptual Diagram”
If you are looking for a career change, are starting with the Power Platform, or simply want to learn more on how to Envision solutions using The Power Platform and Dynamics 365, come and join me for this session. In the following recording, I am presenting my view on how best to envision solutions as …
We are in the middle of a Dynamics 365 project implementation. I am struggling to get a shared understanding of requirements for a Time Entry functionality that my client has asked us to build. What was supposed to be a simple Time Entry entity with description, date and owner is now evolving to be way …
Read more “The Power of Prototyping during your Dynamics 365 Implementation”
The “Universal Resource Scheduling” (URS) has been around for a while and is a key element when planning resource in Dynamics 365 Field Service. The new service scheduling functionality in Dynamics 365 Customer Service now uses URS to help you plan resources to deliver your services. This article aims to cover key concepts to help …
Read more “Envisioning solutions using Universal Resource Scheduling in Dynamics 365”
I had the preasure to present at the “Power Platform 24 Conference 2020” on the 26th of February 2020. In this presentation I covered the Components and Concepts of the Higher Education Accelerator, including my interpretation of how the Accelerator concepts fit within the Power Platform / Dynamics 365 ecosystem alongside other Apps. Link to …