So what is Power Apps?You might have heard about Power Platform, or Power BI and are wondering where does Power Apps fits into this? In this video, I am joined by Scott Durow and we cover in details the main concepts of both type of Power Apps – Model Driven Apps & Canvas Apps. Scott …
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So what exactly is the Microsoft Dataverse? You might have heard about Power Apps or the Power Platform, and might be wondering how Dataverse fits into this? In this video (and diagram below), I cover the concepts of the Dataverse and how organizations around the world are using it to solve their business problems. So …
So what exactly is the Microsoft No Code / Low Code Platform called the Power Platform. You might have heard about Power Apps, Power BI or Power Automate, but those are just some of the Apps within the Power Platform. In this video (and diagram below), I cover the concepts of the Power Platform and …
In this video I go through the concepts behind some of the most popular Microsoft Business Applications like Dynamics 365, Power BI or Power Apps, covering the latest Microsoft updates from 2023. You will get an overview of the different category of Business Applications and where they fit in the Microsoft ecosystem. I also explain …
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“Do we have a data model for the application?” asks the new Product Owner on the project. We are mid-way through the implementation of a custom application on the Power Platform. “We do have a few diagrams from various parts of the system” I tell him. The Product Owner seems surprised with my response. “So, …
Read more “Making “Entity Relationship Diagrams (ERD)” easier to understand”
One of the diagrams that I use the most is the “Conceptual Diagram”. This Diagram is a graphical representation of the building blocks that we are considering for our solution. To find out more about what conceptual diagrams are and the steps to create them, you can read my post about Model your Dynamics 365 …
Read more “How I use Conceptual Diagrams during my workshops & demos”
Dynamics 365 Customer Service provides a complete case management solutions to improve the personalized support for customers. The below diagram is my view of the Dynamics 365 Customer Service – Conceptual Diagram. The conceptual diagram is like a blueprint for building a house. The blueprint will show you where is the main living room, how …
Read more “Dynamics 365 Customer Service – Conceptual Diagram – v2022”
A few months ago, I started working for a new client on a large Dynamics 365 implementation. As with every new project, the first few days I spent reviewing the existing documentation and talking with various project stakeholders to get familiar with the project context and understand the client needs, challenges, solution landscape and key …
Read more “Value Stream Mapping – For your Dynamics 365 or Power Platform project”
With Dynamics 365 Universal Resource Scheduling (URS) you can enable scheduling for any entity in Dynamics 365 Sales, Field Service, Customer Service, and Marketing, including custom entities. URS comes when you install Dynamics 365 Field Service or Customer Service. With Dynamics 365 Field Service, you can schedule technicians on work orders. With Dynamics 365 Customer …
Read more “Dynamics 365 Universal Resource Scheduling – Basic Concepts”
Dynamics 365 Customer Service helps you serve your customers with the right tools to resolve cases faster and increase customer satisfaction. Dynamics 365 Customer Service helps manage caseloads, generate service-related activities, and proactively help agents find the best resolution to a customer’s problem. Dynamics 365 Customer Service also provides complete case management solutions to improve …
Read more “Dynamics 365 Customer Service – Conceptual Diagram”