Link to the interactive and editable diagram below: In my next article, I will be sharing more details about how to tweak Customer Service Insights: Entity and fields mapping, including attention points if you need to change your mappings. (Ex: You can’t directly map lookup fields from your Dynamics 365 Entities. You need to have …
Read more “Dynamics 365 Customer Service Insights – Conceptual Diagram”
This is the Dynamics 365 Customer Service – Conceptual Diagram including improvements coming with wave 1 releasing from April 2020 through September 2020. Use this diagram to get a shared understanding of the high-level features required by your system to meet your client requirements. In this example, functionalities are linked to more information on the …
Read more “Dynamics 365 Customer Service – Release Wave 1 2020 – Conceptual Diagram”
Late 2019 Microsoft released V2 of the Power Platform / Dynamics 365 Higher Education Accelerator. The Industry Accelerators are solutions that you install on your Power Platform environment. They extend the Common Data Model with specific entities, processes, apps, etc. This provides a great head start for companies and partners implementing Dynamics 365 in those …
Read more “Power Platform / Dynamics 365 Higher Education Accelerator – Part 2: Conceptual Diagram”
In late 2019 Microsoft released V2 of the Power Platform / Dynamics 365 Higher Education Accelerator. “The version v2.0.3.0 release includes new data attributes in the Common Data Model for Higher Education Accelerator, enhancements to the sample application, updated persona-based scenarios, and documentation” Reference: https://github.com/microsoft/Industry-Accelerator-Education/releases Valuable documentation can be found in the above github library, …
Read more “Power Platform / Dynamics 365 Higher Education Accelerator: Part 1 – Solution Components”