In this podcast Microsoft MVPs Hamish Shield and Dani Kahil dive into the concept of ‘requirement curveballs’, sharing their experience in challenging projects with complex , misunderstood or ambiguous requirements. They talk about how to get everyone on a project to that sweet spot, where there is a shared understanding of the requirements.
Dynamics 365 Customer Service helps you serve your customers with the right tools to resolve cases faster and increase customer satisfaction. Dynamics 365 Customer Service helps manage caseloads, generate service-related activities, and proactively help agents find the best resolution to a customer’s problem. Dynamics 365 Customer Service also provides complete case management solutions to improve …
Read more “Dynamics 365 Customer Service – Conceptual Diagram”
When a senior manager of the company you work for pulls you aside to explicitly emphasize how important it is to build a relationship with a specific client, you know to take it seriously. I had just started on a new project to implement Dynamics 365 for an organization. The Product Owner had never implemented …
Read more “Stakeholder Mapping for your Dynamics 365 or Power Platform project”
Have you ever wanted to know how Design Thinking can help during your Dynamics 365 or Power Platform projects? Here is the recording of my presentation at DynamicsCon. “Envisioning Power Platform and Dynamics 365 Solutions Using Design Thinking”
The “Universal Resource Scheduling” (URS) has been around for a while and is a key element when planning resource in Dynamics 365 Field Service. The new service scheduling functionality in Dynamics 365 Customer Service now uses URS to help you plan resources to deliver your services. This article aims to cover key concepts to help …
Read more “Envisioning solutions using Universal Resource Scheduling in Dynamics 365”
A powerful technique to start engaging your users and SMEs (Subject Matter Experts) in the build of your solution is by letting them find and choose a name for your Dynamics 365 system. If you don’t decide on a name early on, end users will often start using different names for the system, which can …