In my previous video about Buy In I shared with you an experience I had, where I was trying to get Buy In from my stakeholders, but I was getting nowhere. People couldn’t connect to the solution I was presenting to them. Then I used 4 specific techniques to bring back my audience and effectively …
In my previous video about Buy In I shared with you an experience I had, where I was trying to get Buy In from my stakeholders, but I was getting nowhere. People couldn’t connect to the solution I was presenting to them. Then I used 4 specific techniques to bring back my audience and effectively …
Read more “Getting Buy In of your Dynamics 365 & Power Platform Solution Ideas – Using Stories”
You can present fantastic solutions to meet your client’s requirements. Solutions that could even solve many additional problems for them. But if you don’t get buy in for those solutions, they actually don’t matter. “When you explain your idea and hit them with data, you can move their heads, but are you moving their hearts? …
Read more “Getting Buy In of your Dynamics 365 & Power Platform Solution Ideas”
It’s one of those fresh spring mornings in Brisbane. Clear blue sky, bright sun and a little breeze to keep you cool. I am having a great conversation with a colleague in the coffee place in front of the office. One of those conversations where we are reshaping the world with lots of ideas. I …
Read more “Design Thinking and the Power Platform – start of the journey”
Introduction In this article, I will describe what I consider key questions to cover from the point of view of an external consultant/partner starting an engagement at your client. Writing this article made me realize that I was not consistently asking key questions on all my previous engagements. When you are pulled into the middle …
Read more “Key questions to master Dynamics 365 requirements”
Introduction The Observation technique is one of the many techniques to elicit requirements. Also called “Shadowing User” it’s an interesting technique that will let you feel and experience how users work and interact with the various applications they use to perform their tasks. Below a snapshot of the key aspects covered in this article What …
Read more “Elicit Dynamics 365 Requirements using Observation (Job Shadowing)”
Introduction One of the main challenges we encounter during Dynamics 365 implementations is ambiguous requirements. Often these come down to a communication issue. Ambiguity in requirements is common because people use words (and diagrams at best) to describe intangible wishes and desires. Those people have a specific context in their mind, which is driven by …