Dynamics 365 Customer Voice – Conceptual Diagram (updated)

This is an updated version of the Dynamics 365 Customer Voice – conceptual diagram with the addition of Dynamics 365 Marketing. The diagram also includes a brief description of the key components.

Thank you Guro Faller for your suggestion to add Dynamics 365 Marketing into the mix.

Dynamics 365 Customer Voice - Conceptual Diagram

Please refer to my original article about Dynamics 365 Customer Voice concepts to learn more about each of the key Customer Voice components.

And this is the Microsoft Learn article that explains how to use Customer Voice with Dynamics 365 Marketing.

Let me know in the comment section below if I have missed anything else.