“With the K-12 component, schools can optimize student success through
understanding data about the student journey. When the accelerator is
installed, the experience is transformed into one specifically built for
K-12 schools and one that allows schools to quickly build Power Apps and
Power BI visualizations.”

Reference:
https://docs.microsoft.com/en-us/common-data-model/edu-k12-accelerator

The solution components are described under:

https://docs.microsoft.com/en-us/common-data-model/edu-k12-accelerator

From my point of view, the main parts of the accelerator are of the K-12
entities and relationships that extend the Common Data Model. Microsoft is
working closely with representatives from various industries to make Common
Data Model more relevant to them.

If you install the accelerator on a blank Environment and are exploring it
on its own, you will probably miss the full value of this accelerator.

However, when you combine the Accelerator with other great Apps available
within the Power Platform and Dynamics 365, you then get a powerful platform
where K-12 Education institutions can streamline their processes.

It is important to understand that the
Accelerators are not ready-made solutions that you can just install and
directly use in a Production Environment.
The Accelerators provide a great head start for companies and partners to
build their own IP and extend Dynamics 365 in those industries.

The diagram describes the main functionalities of the Accelerator and how
features relate to one-another. Using such a diagram helps foster a shared
understanding of the high-level features of your Power Platform / Dynamics
365 solutions.

The below diagram is my interpretation of how the K-12 Accelerator would fit
within a Customer Services Dynamics 365 / Power Platform environment.

• Searching & Reporting: Searching and Reporting: Standard functionalities for searching and reporting on your K-12 Education solution include: Quick Search, Global Search, Dashboard and Chart. You can extend your reporting and analytics capabilities by leveraging Power BI.
• User Interface: Represent the various ways a user interacts with your K-12 Solution. The Unified Interface uses responsive web design principles to provide an optimal viewing and interaction experience for any screen size, device, or orientation. The Unified Interface is available when using mobile browsers, Outlook, or Teams.
• Cases help efficiently manage enquiries from students, parents, staff, etc. Cases can be generated from various sources such as face to face communication, telephone, email, webform, chats. SLA are used to track KPI on how fast you respond to a student or successfully resolve a case.
• Knowledge Articles give you a central repository to store procedures and Frequently Asked Questions (FAQ) that are searchable within Dynamics 365 and the Student Portal.
• Student Portal let the student manage assignments, view attendances, or apply for a scholarship or an internship. The portal can be extended to allow students to manage their enquiries, consult FAQ or chat with a bot or a human agent.
• Virtual Agent provides chatbot functionalities that can be embedded on your main website and the student portal. Students or Parents can ask the bot questions where the answers can be retrieved from the knowledge articles stored in Dynamics 365. If the bot is not capable of responding to a specific question, the student can be redirected to chat with a human agent or has the option to create a case. The case is then assigned to a qualified agent for resolution.
• Forms & Surveys can be hosted on a website or the Student Portal to register attendance to events. You can also gather feedback using surveys to measure client satisfaction on case completion or course delivery. 

In following articles, I will be covering:

• The K-12 Accelerator within a Customer Service Scenario.
• Dissecting the K-12 Accelerator data model.
• Extending the K-12 Accelerator with your own IP.